Microsoft Xbox One Controller comes with a 3.5 mm headphone jack that you can use to connect your stereo earphones or headphones and listen to the in-game music comfortably.
There are times when the controller (or the headphone) behaves erratically and doesn’t play the audio. We get how frustrating it can be if you face such issues when you are playing an interesting game.
So here is an article that explains six different things that you can try out to fix the Xbox One controller headphone jack if it is not working. But first, let’s understand the reason why this happens.
Causes of headphone jack failure on the Xbox One controller
Although it is tough to exactly find out what might be the reason why your Xbox One controller headphone jack might not be working correctly; but broadly, all such issues fall under two categories:
- Software issues: Software glitches might creep into your Xbox console over time. These issues may be specific to your device or for everyone. The best way to get rid of the software glitches is to update the operating system and reset it too if the situation demands.
- Hardware issues: Headphone jacks tend to wear out over time. If you use the audio port frequently, then there are good chances that the headphone jack might have been damaged. The headphone jack is not soldered on the PCB of the Xbox One controller, which means that it is very easy for it to lose contact with the PCB and stop working.
While the software issues can be fixed by trying around a few things, hardware issues are a little difficult to deal with. Nevertheless, there’s no reason not to try. It’s time to pinpoint the problem now. Keep following the guide carefully, and your Xbox One controller’s headphone jack will start working in no time.
Solution 1: Try plugging in and out a few times
Using a torch, try to see if anything is stuck in the 3.5 mm jack on the Xbox controller. Even if you don’t see anything, you should try plugging the connector in and out. If you do this a few times, anything stuck in the port will be cleared.
Alternatively, you can also use earbuds or a piece of cotton. This will get rid of the dust particles or oxide formed inside the port.
After you are done cleaning, try connecting your headphone and see if it gets detected now.
Solution 2: Try using a different headphone
Before changing any software setting in the Xbox One, it is a good idea to test the headphones. Connect your headphones to a smartphone or a PC and see if it works there. If it does, then you can proceed to the next step of troubleshooting.
Solution 3: Fix the Xbox audio privacy settings
Another major reason for Xbox One controller headphone jack not working on your PC may be because of conflicting audio privacy settings. Let’s see how we can get them right.
Step 1: Press the Xbox button on the Xbox controller.
Step 2: Select the settings icon and navigate to ‘All settings’.
Step 3: Go to the ‘Accounts’ menu.
Step 4: Open ‘Privacy and Online safety’ from the account settings.
Step 5: Pick the ‘Adult defaults’ option here and hit ‘View details and customize’.
Step 6: Next up, select the ‘Communicate with voice and text’ setting and set it to everyone.
Step 7: Plug in your headphones again and return to the game to see if you can hear anything now.
Solution 4: Check for software updates
If you are running an old version of the Xbox One controller firmware, then you should try updating it to the latest version and see if that solves your issue. You will have to log in to the Xbox live to install the software update for the Xbox One console before you can update the firmware of the controller.
Step 1: Visit the Xbox settings just like you did in the last section of this guide.
Step 2: Select the system setting.
Step 3: Scroll down to find the updates tab and search for updates.
Step 4: If new updates are ready to download, you will see an option to install them.
Step 5: Once you start the update, the console will show you the instructions on the screen. Follow them carefully.
Step 6: Now connect your Xbox One controller to the Xbox One via a USB cable.
If the controller is running on old firmware, you will get an option to update it now. The update process is pretty straightforward and will require around 10 mins.
Step 7: After the update is complete, you can disconnect the controller from the console.
Step 8: Plug in your headphones again and enjoy your favorite games now.
Solution 5: Reset the console
We can perform a hard reset of the Xbox console to see if that solves the headphone jack issue. This method will work the problem that you are facing is due to a software glitch. Note that your user data might get erased if you perform these steps.
Step 1: Turn on the Xbox One console.
Step 2: Press the Xbox One console’s power button and keep holding it for around 10 seconds.
Step 3: Wait for the LED indicator light to turn off.
Step 4: After the indicator turns off, again wait for a minute or two before turning on the console again.
You will see a nice boot animation which means that the console has been reset successfully.
Solution 6: Get the audio jack replaced
By this section of the article, we are hoping that your problem is solved. But if it isn’t there’s one last resort and that is to replace the audio jack on the Xbox One controller.
If your Xbox One is in warranty, you should simply get in touch with the Microsoft Xbox support team and ask them to help you out. But if your device is out of warranty, you can try your luck by messing up with the controller a bit.
For the curious kinds who like tinkering with electronics and gadgets, then this might be easy. If you have a T6 and T9 screwdriver, you can take the controller apart for cleaning and/or replacing the audio jack. You may also want to keep acetone cleaner and a spare headphone jack handy if required.
Step 1: Remove the plastic enclosure of the Xbox One controller.
Step 2: Remove any screws that hold the enclosure in place.
Step 3: Take the front and back cover apart.
Step 4: The Xbox One controller’s PCB should be visible now.
Step 5: Again, remove the screws that hold the PCB on the base.
Step 6: Since the 3.5 mm jack is not soldered to the Xbox One controller’s PCB, it should be fairly simple for you to take it apart. If you have a sharp object like a toothpick or prying tool, it is recommended to use them.
Step 7: Apply a little bit of solvent cleaner like acetone on a piece of cloth or earbud and gently wipe the metal contacts of the controller.
Step 8: Firmly place the audio jack back on the PCB and assemble the controller.
Step 9: See if the headphone jack works now.
Step 10: If it doesn’t, open the console again and this time, replace the older 3.5 mm audio jack with a spare. You can find one online.
That’s all you can do yourself. There is still a small chance that even after going through all the trouble, your headphone jack still doesn’t start working. In that case, you have no choice but to get a new one. We hope you enjoyed reading this article. Feel free to check out the other posts from this website.