Xbox One headset not working: Troubleshooting guide for stopped working

Does the audio from your Xbox One console play fine on TV speakers but not on your Wired/Wireless Xbox One stereo headset? Have your friends when complaining about your mic not working? 

These are the kind of issues that the Xbox One owners have to deal with occasionally. And since you are here, we are assuming that you are facing a similar problem too. 

There can be a variety of different fixes for the same underlying problem, and that’s what we are here for. In this article, we shall take a look at some of the most common issues that cause the Xbox One headset to not work properly and suggest a suitable solution for the same.

Just make sure you don’t skip anything as the solutions we have explained are in the order of their increasing priority and complexity. Simplest and the most probable solutions are explained earlier. Follow these first and see if they work for you. Proceed ahead only after trying out the current solution.

With that out of the way, let’s get into the Xbox One headset troubleshooting.

Solution 1: Check if the Xbox One headset is muted

A lot of headsets these days come with a physical volume rocker. If the setting is turned all the way down, then obviously, you will not hear anything from the headphones. This is the first thing that you need to check if you have a headphone that comes with a physical volume button.

If your Xbox One headset is still not working, then this might not be the cause.

Solution 2: Check the game/chat audio balance

Xbox lets you set the volume for voice chat and game audio separately. If the game audio has been muted, you will hear nothing. Here is how to change the setting: 

Step 1: Press the Xbox button from the home screen. 

Step 2: Go down below to find the Audio icon (on the extreme right). Open it. 

Source: YourSixStudios

Note: If you have a tough time figuring out the location of this icon, you can also visit Settings > General > Volume & Audio Outputs to access the Chat Mixer option.

Step 3: Slide the headset chat mixer to the left to increase the game volume and reduce the chat volume. 

Source: YourSixStudios

Step 4: Optionally, you can reduce the mic monitoring option to reduce the buzzing sound in your audio. 

Step 5: Also, increase the set volume from here before leaving. 

That’s it. If you hear the game sound now, then that means your issue is solved. If you do not, proceed to the next solution.

Solution 3: Try restarting the device

Step 1: Hit the Xbox button from the home screen. 

Step 2: Make your way to the tab on the right to access the Settings. 

Step 3: Then you’d want to go to ‘Power and Start-Up’ and hit ‘Restart’.

Source: Vicky’s Blog

If there is some bug due to which the Xbox One headset is not working, then that should get fixed.

Solution 4: Clean the audio jack

Audio jacks can get dirty over time. But the good thing is that they can be cleaned easily with the stuff available at home. 

All you have to do is moisten a cotton earbud with rubbing alcohol/mild cleaner and use it to clean the audio jack. After that, use the dry side of the cotton earbud to get rid of any moisture.

You can test the headphones and mic on Xbox One to check if the cleaning has worked.

Solution 5: Check for physical damages to the cord/audio jack

Also a very common problem, physical damages can cause everything from mild distortions to a complete audio cut. 

Inspect the audio jack and the connection cable carefully. Look for signs of wear on the entire cable. If you see any cuts or bends, then try to fix them. Checking bends is critical because sometimes the wires present inside the cable may inside, and you may not even notice it from outside. 

If you can’t fix it, simply replace your connecting wire with a different one.

Solution 6: Recharge/Replace the batteries

If you have a wireless Xbox One headset, then try charging it for a while before using it. When you keep the headphones for charging, notice the LED status indicator. If it does not glow, the headphone’s charging port or the charger might have been damaged. 

Either way, you will have to get the devices fixed from a service center or buy new ones.

Solution 7: Issue with the Xbox One privacy settings

Step 1:  Head over to the Settings. 

Step 2: Open Account Settings. 

Step 3: Now press on View details customize. 

Step 4: Here, you will find an option that says ‘communicate with voice and text’. Set it to everybody. 

This would fix the problem if it was related to privacy settings. Enabling this setting will let you communicate with everyone online.

Solution 8: Update or Power Cycle Xbox One 

If you connect your headset to the Xbox One controller and it is still not working, let’s try updating the firmware of the controller and the console to see if that helps. 

Step 1: Press the Xbox button again to open up the side menu. 

Step 2: Switch to the Systems tab and open the Settings window. 

Step 3: In the settings tab, open the fourth option that is Devices & Streaming. 

Step 4: Press the Accessories button here. 

Source: YourSixStudios

Step 5: Go down to the three horizontal dots button and press it to open the advanced settings. 

Source: YourSixStudios

Step 6: Select the Firmware version button and press Update now to initiate the update process. Wait for the update to complete and then test the Xbox One headset.

Source: YourSixStudios

Solution 9: Replace the controller or the Xbox One headset

Are you still struggling with your headphones? What if you tried everything but still didn’t have any luck? Well, in that case, you can try changing your hardware devices. This will let you pinpoint the exact problem why your Xbox One headset is not working for sure. 

If you have connected your headset to the controller, try replacing either of them with a spare device if you have one lying around in your home. However, if you are using a wireless headset, maybe you should try checking the Bluetooth receiver (if there is any).

You can also check out our article on How to connect Bluetooth headphones to Xbox One.


Out of the nine different solutions we explained in this article, we hope at least one of them worked for you. On that note, we conclude our Xbox One headset troubleshooting guide for now. If you are facing any other issues with your headset, do check out the other articles related to Xbox One and headphones from this website.

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